Last Updated: July 13, 2026
At Custom Packaging Products (“CPP”), customer satisfaction is extremely important to us. We work hard to ensure every shipment meets the specifications agreed upon before your order is processed.
Because many of our products are industrial, made-to-order, or sourced specifically for each customer, refunds are limited to the circumstances outlined below.
Eligible Refunds
Refunds may be approved if:
- The incorrect product was shipped by CPP.
- The product arrives with verified manufacturing defects.
- The shipment was materially different from the approved specifications.
- The order cannot be fulfilled by CPP after payment has been received.
Products Not Eligible for Refund
Refunds are generally not available for:
- Used bulk bags sold in the disclosed condition.
- Products damaged after delivery.
- Products damaged due to improper handling or storage.
- Custom manufactured products.
- Custom printed products.
- Products ordered incorrectly by the customer.
- Change-of-mind purchases.
- Clearance or liquidation inventory.
Reporting an Issue
Any issues must be reported within 5 business days of delivery.
Please include:
- Order number
- Photos of the product
- Photos of packaging (if shipping damage occurred)
- Description of the issue
Failure to report within this timeframe may void eligibility for a refund.
Refund Process
Once your claim is reviewed, CPP may choose to:
- Replace the product
- Provide a partial refund
- Provide a full refund
- Issue store credit
Refunds, when approved, are issued to the original payment method within 5–10 business days.
Shipping Costs
Shipping charges are non-refundable unless the error was caused by CPP.
Chargebacks
Customers are encouraged to contact CPP before initiating any chargeback. Fraudulent chargebacks may be disputed with supporting documentation.
Questions
For questions regarding this policy, please contact us through the Contact page on our website.