Last Updated: July 17, 2026
At Custom Packaging Products, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below.
Returns
We accept returns for both defective and non-defective products.
Return Window
You have 7 days from the date of delivery to request a return. Requests made after this period cannot be accepted.
Product Condition
To be eligible for a return, your item must be in one of the following conditions:
- New – unopened, unused, and in its original packaging
- Slightly used – opened or lightly used, but in resalable condition
Items that are heavily used, damaged by the customer, or missing significant parts may not qualify for a return.
How to Return an Item
Returns are accepted by mail only. We do not offer in-store or drop-off returns.
- Contact us within 7 days of receiving your order to initiate a return. Please include your order number and the reason for the return.
- Use the prepaid return label included in your package. Every order ships with a return label inside the box, so there is nothing extra to print or pay for.
- Pack the item securely in its original packaging where possible, attach the return label, and drop the package off with the carrier.
Restocking Fee
We do not charge any restocking fee. You will receive a refund of the full product price for eligible returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
- Approved refunds are issued to your original payment method.
- Please allow up to 30 days from the date we receive your return for the refund to be processed and reflected in your account.
- All refunds are processed in USD. If you paid in another currency, the refunded amount may vary slightly due to exchange rates set by your bank or card issuer.
Exchanges
We do not offer exchanges at this time. If you would like a different product, please return your original item for a refund and place a new order.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a return by mail using the included return label and issue a full refund once the item is received.
Coverage
This return policy applies to orders shipped within the United States.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Website: https://custom-packaging-products.com
- Email: [email protected]
- Phone: 281-740-0829